Overview
We want you to be happy with your purchase, but please understand that while multi-billion dollar companies can afford to take back anything, they do not know a thing about the products we are passionate about. We will take returns on unopened items with a 20% restocking fee, provided they are returned to us within 30 days. Custom ordered parts that are not in stock locally (custom orders) are NOT RETURNABLE. So if we ordered something to get it to you, we cannot take it back as a return in most cases. Tunes are not refundable once they are sent. Licenses are not refundable once they are allocated to a dongle.
Custom made products: once we begin to build them, they are not refundable except in rare circumstances where it has been more than 3 months from order date. Turbo kits may take more than 3 months, in these cases we do not refund turbo kit purchases unless more than 6 months has elapsed from date of purchase. This does not mean it will take that long, but please ask what the ETA is on custom parts when ordering.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you MUST contact us for an RMA and shipping address. DO NOT ship to the google address or any other address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at for questions related to refunds and returns.